Help & Support
Getting started
Welcome to SURF LOCAL. Browse homes on the deck or map, save the ones you love, and connect with a local agent when you're ready to tour. The tips below cover the questions buyers ask most — and you can always reach a human at the bottom of this page.
How do I search and browse homes?
Use the search bar to describe what you're looking for in plain language, or set filters for price, beds, and area. Homes appear as a swipeable deck and on the map. Swipe up (or tap the heart) to save a home you like; swipe left to hide ones that aren't a fit.
Where do my saved homes go?
Every home you like lands on the Liked tab (the heart). Open it any time to revisit, compare, or pick up where you left off. Hidden homes won't come back in the deck, but you can review them under Menu → Nope'd.
How do I book a tour?
Open any home and tap Book tour. Pick a time that works for you and we'll connect you with a local agent to take you through it. Booking a tour also saves the home to your Liked list so it's easy to find again.
How does pre-qualification work?
Tap Instant Pre-Qual Letter in the Menu, or start one from a home you're interested in. Answer a few guided questions and we'll generate a pre-qualification letter you can save to your profile and share with your agent — it shows sellers you're a serious buyer.
How do I connect with an agent?
When you book a tour or reach out about a home, a chat room opens on the Chat tab so you can message your agent directly. You can also browse and pick an agent from the Agent Marketplace in the Menu.
How do you handle my privacy and data?
You control your data. Manage your details under Menu → Profile, and you can delete your account at any time from the bottom of the Menu — that permanently removes your account and associated data. See our Privacy Policy in the Legal section for the full picture.
We typically reply within one business day.